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Tag: leadership

Home Tag: leadership

Building content creation teams — you wanna’ join in?

September 18, 2014kranzcom

I’m lining up an outstanding list of content leadership experts for a new book on building content creation teams. Will you be one of them?

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Leadership Lessons from a Librarian

September 16, 2013kranzcom

When I got a surprise tour of the Cleveland Public Library, I got to “check out” valuable lessons in how to lead.

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10 Lessons from 15 Years: Part 10

July 26, 2010kranzcom

The tenth and final part in a 10-part series of reflections on copy, communications and client services. Today’s topic: keep the change.

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10 Lessons from 15 Years: Part 9

July 22, 2010kranzcom

The ninth part in a 10-part series of reflections on copy, communications and client services. Today’s topic: do not touch the “send” button with an itchy trigger finger.

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10 Lessons from 15 Years: Part 6

July 12, 2010kranzcom

The sixth part in a 10-part series of reflections on copy, communications and client services. Today’s topic: dispelling magical marketing thinking.

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10 Lessons from 15 Years: Part 4

July 5, 2010kranzcom

The fourth part in a 10-part series of reflections on copy, communications and client services. Today’s topic: the error of “perfection.”

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Call Centers — The Wasted Brand Opportunity

January 11, 2010kranzcom

When you treat call centers as a waste of precious resources, you waste a critical chance to win the hearts and minds of customers. Consider an alternative that has genuine value for your customers and your business.

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How to deliver bad news

December 1, 2009kranzcom

We hate to do it, but sometimes we have no choice but to bring bad news. Here’s how to do it with some modicum of class…

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Meeting at Tippingpoint Labs

November 16, 2009kranzcom

Tippingpoint Labs is brewing up some provocative and genuinely interesting content stuff. Read more about my visit to the laboratory…

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Recent Posts

  • Michelle Ngome: “Within 12 months, I was able to reach more than six figures in revenue, all because of the work I did by sitting in Jonathan’s workshop”
  • 5 Key Qualities of Champion Content
  • Get “hooked” on these tips for financial services marketing
  • Lessons Learned from Killing Marketing, Part 5
  • Lessons Learned from Killing Marketing, Part 4

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